Customer Success Manager
We’re looking for a passionate Customer Success Manager who will join our growing team to deliver an incredible customer experience to our clients and potential clients worldwide. As a B2B company, our customers’ satisfaction is the key to our success, making your role at Day.io a vital component for our company’s growth.
About the Role:
- Plan and accompany an outstanding onboarding experience for Day.io's new customers.
- Monitor and analyze data on a regular basis to understand the engagement and work together to constantly increase the value.
- Drive our clients to renew and expand their accounts by monitoring and maintaining excellent customer health across all fronts.
- Drive growth by identifying upgrade / up-sell / cross-sell opportunities and generating new revenues with existing or potential customers.
- Develop exceptional relationships with Day,io's customers by functioning as a trusted advisor while grooming Day.io's champions to advocate on the client’s side
- Provide business insights internally for improving Day.io customers’ experience
- At least 3 years of experience in Customer Success or Account Management in B2B companies
- Demonstrated ability to communicate, present and influence key stakeholders at all levels of the organization, including executive decision-makers
- Exceptional customer orientation and interpersonal skills with the ability to listen and communicate articulately both verbally and in writing – a MUST
- Fluency in English, both verbal and written – a MUST
- Ability to work independently but also a team-player, proactive, and out of the box thinker